## Usha Shriram Warranty, Return & Claim Terms
* Products are covered by the applicable **Usha Shriram warranty, return and refund policy**. Warranty applies only to eligible manufacturing defects and is subject to applicable terms.
* **Damage, stains, incorrect size/product or specification issues must be reported promptly** with invoice, photos/videos and, where applicable, clear POD/delivery remarks.
* **Weight concerns alone are not eligible for refund/replacement** unless a specification mismatch is verified. Delayed claims without sufficient evidence may be rejected.
* Returns, refunds and replacements require **verification and prior approval**. **Refunds are processed only after approved pickup**, and no return after shipment is accepted without prior written approval/approved exception.
* Claims related to **incorrect product information, dimensions, listing/studio errors or marketplace/technical issues** require verification and prior approval.
* Product images, colours, specifications, prices and availability may vary or change without notice. Actual product colour may vary by display.
* Damage caused by misuse, improper installation/support, unauthorized modification or use outside the intended purpose may not be covered.
* Applicable **pickup, return-shipping or other charges**, where communicated, are payable as per the applicable policy.
* Usha Shriram may inspect the product and may **repair, replace or otherwise resolve an approved claim** as per the applicable warranty/return policy.
* Warranty does not cover accessories unless specifically stated and remains subject to the **original warranty period**.
* Usha Shriram reserves the right to approve or reject claims that do not meet the applicable terms. **Indian law applies.**
**For assistance:** [support@ushamattress.in](mailto:support@ushamattress.in) | 1800 572 9915