Warranty will not be applicable on regular wear and tear of the cover and stitching. Spinecure mattress is designed to be used on a firm solid surface, any defect found due to improper support for the mattress is not be covered under warranty. Any improper usage. Any sort of fabric/zip/mattress damage caused while opening the seal of the mattress is not covered under the warranty Firmness or comfort preferences of the product are not considered a defect. Any visible and lasting indentation (body impression) lesser than 1 inch of the total height of the mattress (not associated from a sag in the bed base or cot) is not covered under warranty. Any damage caused due to liquid spillage is not covered under the warranty. Mold, dirt or smell resulting from poor mattress care. Exposure to cold/hot temperatures for a period of time that causes the materials to tear or permanently deform.