Claim Process: If any product develops a defect covered under warranty, we will promptly repair or replace it at no additional cost to you. To initiate a claim, kindly provide our customer care team with clear images or videos of the unboxing, damaged, or defective products, along with your order number. Our dedicated team will diligently validate the claim and initiate the necessary replacement or repair process according to the reported defect. Timely Reporting: It is essential to notify our Wakeup support team within 72 hours of receiving the package if you encounter any issues with the product. Exclusions: Please note that this policy does not apply to clearance items or products that have been damaged or defective due to improper use or inadequate care. We kindly encourage you to familiarize yourself with our maintenance and care guidelines to maintain the product's quality and longevity. We are dedicated to your utmost satisfaction and aim to provide you with a professional and seamless return and warranty process. Should you have any questions or require further assistance, our professional customer support team is readily available to assist you. We are committed to providing a comprehensive and customer-centric return and warranty policy to guarantee your satisfaction with our products. What Is Covered: Defects in materials or workmanship that affect the functionality and performance of a product. Excessive sagging or indentation in mattress beyond the specified limits outlined in the warranty. Damage or defects that hinder the normal use of the Product. Manufacturing defects occurring within the warranty period. What Is Not Covered: Normal wear and tear, including gradual softening or compression of the mattress over time. Personal comfort preferences or changes in firmness perception. Damage caused by improper use, mishandling, negligence, improper assembly, modification, unauthorized repairs, or abusive treatment. Stains, spills, or damage resulting from improper cleaning or maintenance. Kindly keep in mind that the lists provided above are not exhaustive, and additional terms and conditions may apply to individual products. We recommend referring to the detailed warranty information included with your purchase for more specific coverage details. Should you require any further clarification or have any questions about our coverage, our customer support team is here to assist you in a helpful and courteous manner. Your satisfaction is our priority, and we aim to ensure a smooth and satisfactory experience with our return and warranty policy. Claim Initiation Process: Contact our customer service team with your order number, images, and a detailed description of the issue. Our knowledgeable team will guide you through the claim process and provide necessary assistance. For mattress claims, please share an unboxing and manufacturing defect video. For furniture claims, provide clear pictures showcasing the damaged or defective product.