SleepHeaven Warranty:
SleepHeaven orthopaedic memory mattresses carry 6 years limited warranty against manufacturing defects in workmanship and material (excluding covers and handles, if present ) where Sleep Heaven will Repair or Replace your mattress.
To Avail the Warranty:
Retain this warranty card brand tags on mattress and the purchase invoice
Sleep Heaven limited warranty covers the following under normal intended use conditions :
Mattress shrinkage, deformity sagging of more than one (1) inch
Undulations on the mattress surface or splits in the foam material
The warranty does not cover the items such as , but not limited to ;
Normal softening / sagging that is less than one (1) inch
Damage of mattress due to misuse and abuse
Fabric and foam staining , soiling, fluid penetration , tears or burns
Use of mattress on a bed base that was structurally not capable of handling the mattress mattress cover , if any
Zipper on the mattress, if any
Unauthorised service during the warranty period
Zipper on the mattress, if any
Steps for warranty claim handling :
Submit proof of problem to Sleep Heaven along with invoice and warranty card copy
Sleep Heaven will have a confirmation call and arrange for pick up from your location
Sleep Heaven to inspect the received product & confirm on claim statusSleep Heaven to repair mattress or provide replacement if repair not possible
Sleep Heaven will ship the mattress back
Others terms:
Only the customer who originally bought the mattress and has the invoice in his / her name is eligible for the warranty claim
Specifically for memory foam mattress, normal change in softness and recovery time occurs over a period of time . this does not affect the pressure relieving qualities of these mattresses
Mattresses kept in unhygienic or unsanitary conditions may damage the product and invalidate the warranty. For health and safety reasons of workers, Sleep Heaven may refuse to inspect such mattresses and deny the warranty claim
Sleep Heaven's highest liability is capped by the purchase price of the mattress as shown in the original invoice
Warranty on replaced product shall only be till the end of the warranty period as per original date of purchase.