30 Nights Trial Terms
1. 30 Nights / 720 Hours Trial is applicable from the date of delivery of the mattress. In case of a swap between other models, 30 Nights offer will be still calculated from Day 1 the first mattress got delivered.
2. 30 Nights / 720 Hours Trial is applicable only on standard size Mattresses and no Custom Size Mattresses.
3. During the 30 Nights / 720 Hours Trial period, you may decide to return the mattress any time before the end of 30 nights for a full refund. In case any freebies are provided with the order, the refund will be after deducting the freebie cost.
4. Mattress Return and Full Refund on 30 Nights Trial offer will not be applicable if the product falls under Exception to Return / Refund under 30 Nights Trial.
5. 30 Nights / 720 Hours Trial period applies only to the original authenticated purchaser of genuine Mattress purchased from amoremattress.com This 30 Nights / 720 Hours Trial policy is limited to one return per household per year (365 Days).
6. Please retain and keep a copy of your original tax invoice as proof of purchase. You ll need to submit this original invoice to make a refund claim, without a valid invoice, Mattress can reserve the right to reject any claim under 30 Nights Trial Offer.
7. Mattress Return / Full-Refund will be accepted only if the product fulfils the Return Criteria (Refer to Return Criteria under 30 nights Return Policy).
8. Mattress requires you to share the photographs 6 sides (top, bottom and 4 sides) of the mattress while opting for a return. Failure to send improper vision photographs may result in a return request being cancelled.
9. The Mattress Return / Full-Refund requests must be associated directly with Mattress no later than the 31st day from the date of delivery of the mattress you want a refund on.
10. Mattress returns will be inspected and picked up within 7-10 days of raising a return request. All Mattress approved refunds will be processed within 15-20 days once the mattress has been picked up for return.
11. Mattress can reserve and has the right to refuse the 30 Nights Trial Offer to anyone associated with a mattress manufacturer/brand.
12. Normal change in softness and recovery time associated with memory foam and latex materials over time is not covered in warranty.
The Mattress Return/Full-Refund final decision on refund under 30 Nights Trial offer will be made by Mattress. The company can reserve the complete right to refuse any request claim if it doesn t fulfil the Terms and Conditions of the 30 Nights Trial Offer.
13. Disputes, if any, are subject to Delhi jurisdiction only.
What is not covered under warranty:
1. Any issue caused by rough usage or usual wear and tear shall not be covered under Warranty. 2. Misuse of the mattress in any other activity apart from what it s meant for (Sleeping, laying, or resting) will cancel the limited warranty of the product 3. Any sagging or indent not deeper than 1 inch is not covered under warranty. Stainings, tearings, burns, discoloration, or any cosmetic issue happening over time or because of customer negligence shall not be covered under warranty. 4. If a customers personal preference or point of view regarding how soft, firm, or other properties of a mattress is not matching with the product, warranty will not cover that. 6. In case of sensitivity or allergy issues to the materials/fabric used, as well as physical damage done by the customer, the warranty cannot be used is not covered. 7. Mattress damaged by children/animals or rodents are not covered. Natural scent arising from cotton, foam, or other mattress material is also not subject to warranty coverage. 8. There s a slight increment in the softness of foam over time, which does not affect the pressure relief provided by a mattress.Nights Trial Terms & Conditions
30 Nights / 720 Hours Trial is applicable from the date of delivery of the mattress. In case of a swap between other models, 30 Nights offer will be still calculated from Day 1 the first mattress got delivered.
30 Nights / 720 Hours Trial is applicable only on standard sizes, Trials are not applicable on Custom size Mattresses.
Please retain and keep a copy of your original tax invoice as proof of purchase. You ll need to submit this original invoice to make a refund claim, without a valid invoice, Brand can reserve the right to reject any claim under 30 Nights Trial Offer.
Mattress Return / Full-Refund will be accepted only if the product fulfils the Return Criteria
Customer must share the photographs 6 sides (top, bottom and 4 sides) of the mattress while opting for a return. Failure to send improper vision photographs may result in a return request being cancelled.
Return / Full-Refund requests must be associated directly with Brand no later than the 31st day from the date of delivery of the mattress you want a refund
Mattress returns will be inspected and picked up within 7-10 days of raising a return request. All Amore Mattress approved refunds will be processed within 15-20 days once the mattress has been picked up for return.
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