Earth Orthopedic 6 Inch Latex King Size Mattress (With 2 Free Pillows)

• Give the mattress a good support. Use a sturdy bed frame with adequate center support that will prevent bowing
• Rotate the mattress every six months. This is to ensure that a person sleeps on different parts of the mattress to even out the pressure
• Let the mattress breathe. Use sunlight & air to periodically freshen the top of the mattress
• Wash the mattress cover if it is removable and washable. However, check the mattress label or warranty for any special instructions on cleaning or maintaining the mattress
• Use a mattress protector on top of the mattress if it does not come with a removable or washable cover. A washable mattress protector is good to keep the mattress fresh and free from stains
• Do not bend the Mattress. Bending or rolling the mattress will damage the core
• Avoid Keeping heavy objects on it as it could ruin its shape
• In case of any loose thread found, do not pull the thread but trim it with the scissor
• Do not remove the brand label placed on the corner of your mattress for warranty claims
• Do not jump or walk on the mattress
• Do not iron clothes on the mattress
• Check the mattress label or warranty for any special instructions on cleaning or maintaining the mattress

We have a clear return policy in place based on two criteria: manufacturing defects/logistics problems and comfort issues. Here's a breakdown of your policy:

If the product is received with manufacturing defects or experiences any issues related to logistics that render it unusable or not functioning as intended, you will accept returns without any cost to the customer.

Customers will not be responsible for the logistics costs associated with returning the product under these circumstances.

If a customer experiences comfort issues with the product that are subjective in nature (such as personal preference or comfort level), you will still accept returns.

However, in these cases, customers will be responsible for covering the logistics costs associated with returning the product.

This approach acknowledges that the issue is not related to a product defect, but rather a personal preference or comfort consideration.