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Pepperfry.com – Grievance Officer

This page is published and shall be construed in accordance with the provisions of Rule 3(11) of the Information Technology (Intermediaries Guidelines) Rules, 2011 (“IT Rules”) that requires publishing the name of the Grievance Officer and his/her contact details on the website, such that users or any victim who suffers as a result of a violation of Rule 3 (outlined in our Privacy Policy and Terms of Use) by any other person, can notify their complaints to us.

Further, as per Rule 3(4) of the IT Rules, the Grievance Officer shall acknowledge or respond to Your communication of violation of Rule 3, by any other person, within 36 (thirty six) hours, and the complaints shall be redressed within 1 (one) month from the date of receipt of the complaint.

Accordingly, the Grievance Officer for the purpose of Your personal sensitive information as governed by the Privacy Policy is:

Name:      Ms. Sheetal Angchekar

In the event You have any complaints or concerns with respect to the website or our services, please contact our Customer Support Officer:

Name:       Ms. Heena Sohandani

To register your grievance, click here

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