How do I return an item purchased on Pepperfry.com?
All products can be returned within 7 days of delivery for the following reasons: Damage/Dead on Arrival, Manufacturing defect/Expired Product and In-correct product.Please refer to Pepperfry Easy Returns Policy
Please Note : In case you bought the item as a guest user and therefore, cannot access 'My Account' then please call us at +91 22-6157 6157
Click on Return This item for item you wish to return
Select the reason for return and upload supporting photographs before hitting Submit.
2. Share Info for Pick Up
Our Representative will call you within 48 Hours to confirm date of pick up
3. Pick Up
Handover the item you wish to return to our Pepperfry executive.
Once your return claim is Accepted, Refunds will be processed within 48 Hours. Depending on the mode of payment you used, Banks and Payment Gateways usually take between 7-10 working days to credit the amount to your account.
TERMS & CONDITIONS
Pepperfry Easy Return Policy is applicable only for 7 days from receipt of the product and applicable only for the following reasons: Damage / dead on arrival, Manufacturing defect/Expired product & In-correct product. The time frame starts from date the product was delivered as per the confirmation received from our logistics team or courier partners. The refund amount will be equal to the Paid amount for an item.
On certain Products the Seller's or Brand's Warranty may supersede Pepperfry Easy Return Policy.
Pepperfry will pick up product that you wish to return from your doorstep; however locations where we do not have reverse pick up facility, we may request you to self-ship the product to us or dispose/ destroy them.
Customized orders cannot be returned.
Your home is an expression of who you are your personality and we understand the passion with which you create the home of your dreams. At Pepperfry we are committed to provide you the largest range of carefully selected furniture and home products and deliver a delightful shopping experience. That is what makes us India's Largest Furniture and Home Products Destination!
Your complete satisfaction is our only goal! In order to make this absolutely hassle free, we will also pick up the product free of cost from your home.
All we ask is that the product is not used or expired and is in the same condition as you received it. All you need to do is initiate claim request through the 'My Account' Section or Call us on +91 22-6157 6157.
Your home is an expression of who you are and your personality and we understand the passion with which you create the home of your dreams.
To fulfill your dreams, Pepperfry brings to you the largest variety of carefully chosen high quality products from merchants across the country. In case for some reason you aren’t happy about your purchase, all you need to do is logon to ‘My Account Section’ and place your return request.
Easy Return Terms
You can return your product within 7 days from the date of delivery. We will process 100% refund if the product was damaged or expired, had manufacturing defects or was not as per the specifications mentioned on the site.
All you need to do is, go to ‘My Account’ section and click on My Orders. Click on ‘Return this item’ for the order that you want to return.
Once approved, your refund will be processed within 24 hours to the instrument you used for making purchase on Pepperfry.
In order to make this absolutely hassle free, we will also pick up the product free of cost from your home.
All we ask is that the product is not used and is in the same condition as your received it.